Who we are
Website URL: https://redel-aisolutions.com
Email Adress: denny@redel-aisolutions.com
Data Collection and Use
Voiceflow Chatbot
When you interact with our chatbot powered by Voiceflow, any data you provide (such as inquiries, preferences, or other details) will be collected and used to assist with your request and improve our services. This data may be stored and processed by Voiceflow according to their own Privacy Policy.
Tixae Agents Chatbot
Our website also uses Tixae Agents to manage appointments. If you make an appointment through the chatbot, the information you provide (e.g., your name, contact details, and appointment time) will be collected and processed by Tixae Agents. This data will be used for the purpose of scheduling and managing appointments. For more details, please refer to Tixae’s Privacy Policy.
Contact Form
When you fill out the contact form on our website, we collect the information you provide, such as your name, email address, and the content of your message. This data is used solely to respond to your inquiry and establish contact with you. We retain the information submitted via the contact form only for as long as necessary to process your request.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Form-Related Cookies: If you use the contact form, we may store cookies to facilitate your next interaction, so you don’t need to re-enter your information.
Cookies for Website Functionality: We use cookies to ensure the proper functioning of our website, such as detecting whether your browser accepts cookies and saving your display preferences.
Embedded content from other websites
Our website does not include embedded content from third-party websites (such as videos hosted on other websites) that would track your interaction or collect additional data.
Who we share your data with
Voiceflow: The data you enter through the Voiceflow chatbot may be processed by Voiceflow in order to help respond to your inquiries. For more information on how Voiceflow handles your data, please refer to their Privacy Policy.
Tixae Agents: If you schedule an appointment through our chatbot, your data will be processed by Tixae Agents to manage the appointment details. Tixae’s Privacy Policy provides further details on how your data is handled.
Contact Form Data: The data you submit via the contact form will not be shared with third parties, except when necessary to process your request or comply with legal obligations.
How long we retain your data
Contact Form Data: The data submitted through the contact form will be stored only as long as necessary to process your request. You can request the deletion of your data at any time by contacting us.
Chatbot Data (Voiceflow & Tixae Agents): The data collected through the Voiceflow and Tixae Agents chatbots will be retained for as long as necessary to complete your request or manage the appointment. You can request to delete your data by contacting us.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Spam Filters: Data submitted through the contact form may be checked through automated spam detection services to prevent abuse.
Voiceflow and Tixae Agents: Data provided via the Voiceflow chatbot and Tixae Agents may be stored and processed by these platforms for the purpose of managing requests and appointments, as per their respective privacy policies.
If you have submitted a contact form or interacted with our chatbot, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include data we are obliged to keep for administrative, legal, or security purposes.